A removal company in Fareham had its business email with Stackmail, a hosted email provider. It wanted to move to Microsoft 365, and it wanted the move handled with as little downtime as possible.

The situation

For many small businesses, including removal companies, email is how bookings, quotes and customer questions arrive, so time without it costs money. The owner wanted someone to look after the whole process and keep disruption to a minimum.

What we did

We moved the company's business email from Stackmail across to Microsoft 365 and looked after every step. The aim throughout was a clean, efficient move with as little downtime as possible. That is how the owner described it afterwards:

"Martin has moved my business email over from Stackmail to Microsoft 365. He looked after everything and made it clean and efficient to minimise down time for me. The process was seamless and customer care was perfect. I would not hesitate to recommend Martin and his business to anyone that needs his services."

What a move like this involves

If you are thinking of moving from another email provider, it helps to know the main parts. Every move is different, but they usually include:

  • Planning. Working out which mailboxes, shared addresses and devices are affected, and choosing the right licences.
  • Setting up Microsoft 365. Creating the accounts and preparing them before anyone is switched over.
  • Copying your existing email. So people keep their history rather than starting from an empty inbox.
  • The switchover. Pointing your domain at Microsoft 365 so new email arrives in the right place, timed to cause as little disruption as possible.
  • Protecting your domain. Setting up the records that help your email arrive in inboxes instead of junk. We explain these in how to stop your emails landing in the junk folder.
  • Reconnecting phones and computers. So everyone can carry on working, and checking that it all works afterwards.

Done carefully, most people barely notice the change. Done carelessly, mail goes missing and the phone starts ringing.

Thinking of moving?

If your email is with another provider and you are considering Microsoft 365, we are happy to talk it through. We can also tell you honestly whether a move is worth it for your business. Read more about our Microsoft 365 service or book a complimentary IT call.

We are based in Lee-on-the-Solent and support businesses across Fareham, Gosport, Portsmouth and beyond. Client names are kept confidential, and the quote above is taken from their own review.